Return Request


Satisfaction Guaranteed

Customer satisfaction is our top priority. We want you to be 100% satisfied with all of your purchases. If you receive an order that is not what you wanted, what you thought it would be, or not up to your expectations, return it. We will be happy to issue you a credit or send you a replacement. Please see our Return Policy below for details..

Return Policy

If you receive an item that is broken or damaged, please contact us within 2 business days of receipt. Or if you just don't like it, please contact us within 30 days of your purchase. We will arrange for the merchandise to be picked up and you will receive a full credit, exchange or refund (excluding special order or custom order merchandise).

Additional Details

  • All shortages and / or wrong-fills must be reported within 2 business days of delivery.
  • All items for return must be in original packaging and must be resalable. Return for full credit within 30 days of delivery.
  • If you wish to return an item after 30 days, please contact us we may be able to do so with a restock fee
  • Generally, returns after 60 days will not be accepted.
  • Special order items cannot be returned for credit. Items deemed non-returnable due to local, state or federal laws or regulations (like food and medical products) are not returnable unless mistakenly shipped by us to you

Click here for a full copy of our Return Policy


Return Request

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How do returns and exchanges get billed?

In order to maintain proper inventory numbers, all returns are credited back against their original invoice.

Q: What if you already paid that invoice?  

A: You should then use the credit to pay another invoice.  Please make sure to indicate this when making your payment

Q: How do exchanges work?

A: The return portion is credited against the original invoice, and the replacement item is billed on a new invoice

Contact us with any questions about returns and exchanges

Customer Testimonial:

Proftech's return policy is super simple.  I love that once I request a return, it get's picked up with my next order and credited immediately.

Paula | July 2017